Frequently Asked Questions
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Need something cleared up? Here are our most frequently asked questions
These fees are typically paid on a quarterly basis, and the price of strata fees are dependent on a variety of factors such as the number of common facilities shared, and the size of the strata scheme. On average, NSW strata levies are between 0.8% and 1.2% of the property value. At SAVAA Strata, we work with owners to ensure that they receive competitive pricing while covering all needs, providing individual and effective strata solutions.
When emergency events occur, the first thing you must do is reach out to your strata management committee for assistance, and provide them with the necessary details for them to promptly resolve the issue. A list of contact numbers SAVAA Strata is associated with are as follows:
SAVVA Strata – After Hours Phone Number: 02 8834 1206 Police/Fire/Ambulance: 000 Poisons Information:13 11 26 State Emergency Service: 13 25 00 Lifeline: 131 114 Service NSW:137788 Police Assistance Line: 131 444 (non-urgent crime reporting and general enquiries) Crime Stoppers:1800 333 000 (to provide crime information confidentially) Sydney Water: 13 20 90 AGL Energy: 13 12 45 Origin Energy: 13 24 61 Ausgrid: 13 13 88
If the by-laws do not specifically address animals, you should contact the strata manager for clarification.
– Annual General Meeting (A.G.M): General meetings are open to all unit owners and are typically held once a year. They are a forum for unit owners to discuss and make financial and administrative decisions about the management of the strata property, such as determining the budget, levies, reviewing insurances and much more. – Strata Committee Meetings: Committee meetings are closed to unit owners and are typically held more frequently than general meetings. They are a forum for the strata committee to discuss and make decisions about the day-to-day management of the strata property. – Extraordinary General Meetings (E.G.M) : strata committees may also hold extraordinary general meetings between lot owners and the strata committee, typically held only when necessary. EGMs are called for specific purposes, such as to vote on a special levy or to make changes to the by-laws.
<b>Check the by-laws: Carefully review the strata scheme’s by-laws regarding renovations and alterations, paying attention to restrictions, approval processes, and notification requirements. Contact the strata manager: Inform the strata manager about your renovation plans, providing a detailed description of the proposed changes and seeking guidance on the approval process. Submit an application: Complete the required application form for renovations or alterations, providing detailed plans, specifications, and supporting documentation as specified by the strata scheme. Remember: Comply with all applicable regulations and obtain the necessary approvals from the strata committee before commencing any renovations or alterations to your unit. Failure to do so could result in fines, disputes, or even legal action.
Internet: Visit https://www.deft.com.au/ and use the DEFT reference number supplied on the Levy Notice.
Bpay: Biller Code – 96503 Contact your participating financial institution to make a BPAY payment directly from your cheque or savings account. Enter your DEFT Reference Number as shown on the front of your levy payment notice.
By phone: Please call 1300 301 090 to make your payment using Mastercard, Visa, Diners Club or American Express.
In person: Present this page to make your payment by cash, cheque, or EFTPOS at any post office. Payments made at Australia Post will incur a $2.75 DEFT processing fee.
By post: Detach the payment slip on your levy payment notice and send it with your cheque payable to ‘Macquarie Bank’ to: DEFT Payment Systems – GPO Box 4690, SYDNEY NSW 2001
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